Marks & Spencer (M&S) is a British multinational retailer that specializes in clothing, home products, and food. M&S is known for its high-quality products and sustainable business practices. Its products are aimed at a broad customer base, from value-focused basics to fashionable pieces.
Founded in 1884 by Michael Marks and Tom Spencer in Leeds, UK
Expanded to 468 UK stores and 454 international stores across 59 countries
Launched its first website in 1999
Closed its final store in China in 2016 and focusing on its core markets
Announced a joint venture with Ocado in 2019 to launch an online food delivery service
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M&S offers clothing for men, women, and children, including formal and casual wear, basics, and seasonal fashion pieces. The brand is known for its practical, high-quality items.
M&S has a range of food products, including ready meals, fresh produce, and bakery items. The brand prioritizes sustainable sourcing and has many organic and Fairtrade products.
M&S's home department includes furniture, bedding, and kitchenware. The brand offers both classic and modern designs.
Yes, M&S does ship to many countries around the world, including the United States, Canada, and Australia. Shipping fees and times vary by location.
M&S does not have any physical stores in the United States as of 2021, but its products can be found on its website and on Amazon and Walmart's websites.
M&S has taken many steps to become more sustainable, including using less water and energy in its operations, reducing carbon emissions, and improving animal welfare for its food products. The brand also encourages recycling and has a goal to be a zero-waste business by 2025.
Yes, M&S has a loyalty program called Sparks. Members earn points for making purchases and can receive discounts and special offers.
Yes, M&S has a generous returns policy. Online orders can be returned within 90 days of purchase, and in-store purchases can be returned within 35 days. Some items, such as lingerie and earrings, cannot be returned for hygiene reasons.