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278676802
Hospitalidad irracional: El poder de dar más de lo que se espera de ti (IMPULSA)
Item #:
278676802
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What Stands Out
Exceeding Expectations
This book teaches the art of delivering extraordinary service, helping professionals stand out by consistently providing more than what customers anticipate and enhancing their overall experience.
Transformative Techniques
It offers practical strategies that empower individuals and organizations to elevate their hospitality game, fostering loyalty and satisfaction through innovative and heartfelt interactions.
Cultural Insights
Through compelling anecdotes and insights, the book explores diverse hospitality cultures, equipping readers with the knowledge to adapt and implement world-class service in various contexts.
Product Details
- El libro que cautivó a más de medio millón de lectores, que inspiró la serie The bear y que revolucionó la industria del tercer sector.Con solo veintiséis años, Will Guidara asumió el mando de Eleven Madison Park, un restaurante cuyo esplendor quedaba lejos en el tiempo, convirtiéndolo a los pocos años en el mejor del mundo. ¿Cómo lo logró? Con una filosofía revolucionaria: un cambio de paradigma que situaba al cliente en el centro de su negocio y que abogaba por dar siempre más de lo que se espera de uno. Guidara y su equipo convirtieron simples servicios en experiencias extraordinarias. El ejemplo más memorable es la vez en la que sirvieron unos perritos calientes a dos clientes de sus tres estrellas Michelin que se lamentaban de llevar días en Nueva York sin haberlos probado aún.La publicación de este libro se ha convertido en un fenómeno de ventas en Estados Unidos y sirvió como referencia para la segunda temporada de la serie del momento, The Bear. Su historia, que trasciende el mundo de la cocina, ha servido de inspiración para aquellos que, como Guidara, buscan alcanzar la excelencia, sorprender y resolver los desafíos profesionales que la vida les plantea. El secreto está en convertir cada gesto, cada acción ordinaria, en un momento inolvidable.«Will no solo transformó un restaurante, sino que desafió toda nuestra idea de lo que es el servicio.» Simon Sinek autor de Empieza con el porqué
| Publisher | Ediciones Península |
| Publication date | 15 Jan. 2025 |
| Language | Spanish |
| Print length | 352 pages |
| ISBN-10 | 8411003221 |
| ISBN-13 | 978-8411003223 |
| Item weight | 459 g |
| Dimensions | 10 x 10 x 10 cm |
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Paperback Biographies & Autobiographies Editorial Review
Hospitalidad irracional: El poder de dar más de lo que se espera de ti IMPULSA is a captivating read that delves into the essential aspects of service culture within the hospitality industry. This engaging book, published by Ediciones Península, offers 352 pages of insights into serving with dedication and attention to detail that truly resonates with readers. Many find value in its practical lessons, making it a useful resource for aspiring leaders. However, some reviews suggest it contains familiar concepts without groundbreaking revelations. Ultimately, it's an encouraging read for anyone in customer service or management looking to elevate their skills and mindset in the industry.
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Pros
- Engaging storytelling that inspires service passion
- Practical advice for building a career in hospitality
- Great resource for future leaders in the field
- Encourages attention to small details in service
- Provides a broad perspective on customer care
Cons
- Contains some obvious ideas without new insights
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